ROOMS DIVISION OPERATION (4 Credits)

Learning Outcomes:

On successful completion of this course, student will be able to: Define Graduate will be able to define Front Office, Housekeeping and Laundry Department in Hotel Operations; Explain Graduate will be able to explain all of Front Office,  Housekeeping and Laundry Sections in Hotel Operations with their duties and responsibilities; Practice Graduate will be able to practice and apply the basic activities and also standard operation procedures in Front Office, Housekeeping and Laundry.

Topics:

1. Introduction to Front Office Practice;
2. Taking a Reservation;
3. Check-in System;
4. Check-out System;
5. Introduction to Laundry Practice;
6. Sorting and Spoting;
7. Washing and Drying;
8. Ironing, Folding, and Storing;
9. Introduction to housekeeping Practice;
10. Window Glass Cleaning;
11. Furniture Cleaning;
12. Wall Cleaning;
13. Mopping and Sweeping.