HOTEL MANAGEMENT INFORMATION SYSTEM (2 credits)

Learning Outcomes:

On successful completion of this course, student will be able to: Describe basic information systems concepts and terminology; Identify some organizational strategies that can be adopted by hospitality industry; Classify various security threats that give impact to hospitality industry; Analyze several types of information systems for hospitality industry.

Topics:

1. Introduction to Information Systems;
2. Organizational Strategy, Competitive Advantage, and Information Systems;
3. Case Study 1 : Hilton’s Porter Five Forces Model & Problem Solving Activity;
4. Ethic, Privacy & Information Security;
5. Hardware & Software;
6. Data & Knowledge Management;
7. Case Study 2 : Why Hotels Should Apply Big Data Analytics To Provide a Unique Guest Experience;
8. E-Business & E-Commerce;
9. Group Assignment: E-Commerce Business Model & Problem Solving Activity;
10. Customer Relationship Management and Supply Chain Management;
11. Case Study 3 : Hotels Take ‘Know Your Customer‘ to New Level & Problem Solving Activity : Supply Chain Hotel Management;
12. Information Systems within The Organization;
13. Business Analytics.