INTRODUCTION TO BUSINESS PROCESS MODELING (4 Credits)

Learning Outcomes:

This course provide design of business processes from a broad quantitative modeling perspective; Multitude of analytical tools that can be used to model, analyze, understand and ultimately, to design business processes.

Topics:

1. Introduction to Business Process Design;
2. Process Management and Process Oriented Improvement Programs;
3. A Simulation Based Methodology for Designing Business Processes;
4. Basic Tools for Process Design;
5. Managing Process Flows;
6. Introduction to Queuing and Simulation;
7. Introduction to Extend;
8. Modeling and Simulating Business Processes;
9. Input and Output Data Analysis;
10. Optimizing Business Process Performance;
11. Process Benchmarking with Data Envelopment Analysis.