INTRODUCTION TO TOURISM AND HOSPITALITY INDUSTRY (4 Credits)

Learning Outcomes:

On successful completion of this course, student will be able to: Define the principle and different interest of tourism, its organization, and its Global Code of Ethic; Identify characteristic and different type of Tourism and Hospitality establishment; Describe the function and responsibility of major departments in Hotel Industry; Discover the current and future trends in Tourism and Hospitality Industry.

Topics:

1. Tourism In Perspective;
2. Career Opportunities in Tourism and Hospitality Industry;
3. Global Code of Ethics for Tourism (Principle 1-5)
4. ; Global Code of Ethics for Tourism (Principle 6-10);
5. Indonesia Tourism;
6. Tourism Organizations;
7. Passenger Transportation;
8. Hospitality Related Services & Organizations in the Distribution Process;
9. Gender and Tourism;
10. Tourism Categories;
11. Various Interest of Tourism I;
12. Various Interest of Tourism II;
13. Accessible Tourism;
14. Sustainable Development of Tourism;
15. Hospitality;
16. Hotel Business;
17. Food and Beverage Operations I;
18. Food and Beverage Operations II;
19. Restaurant Business;
20. Restaurant Operations;
21. MICE (Meeting, Incentive, Convention and Exhibition);
22. Rooms Division;
23. Rooms Division Operations I;
24. Rooms Division Operations II;
25. Back of the House of Hotel I;
26. Back of the House of Hotel II.