FRONT OFFICE ADMINISTRATIONS AND OPERATIONS (2 Credits)
Learning Outcomes:
On successful completion of this course, student will be able to: Recognize the size and the scope of Front Office Department; Recognize the Standard Operating Procedure in Front Office Department; Perform the Standard Operating Procedure in Front Office Department; Relate the Standard Operating Procedure and the communication skill; Integrate the Standard Operating Procedure in full guest cycle to fulfill the guest’s need.
Topics:
- Introduction of Lodging;
- Uniform of Service;
- Reservation Part 1;
- Reservation Part 2;
- Reservation Part 3;
- Reception Part 1;
- Reception Part 2;
- Reception Part 3;
- Reception Part 4;
- Reception Part 5;
- Reception Part 6;
- VIP Treatment Part 1;
- VIP Treatment Part 2.
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