HOSPITALITY KNOWLEDGE (4 Credits)

Learning Outcomes:

On successful completion of this course, student will be able to: Define Food Service Industry; Explain Lodging Industry; Classify Travel and Tourism Industry; Classify Management in Hospitality Industry.

Topics:

1. The hospitality industry and you;
2. Forces affecting growth and change in the hospitality industry;
3. The restaurant business;
4. Restaurant operations;
5. Restaurant industry organization: Chain, Independent, or Franchise?;
6. Competitive forces in food service;
7. On-site food service;
8. Issues facing food service;
9. Lodging: Meeting guest needs;
10. Hotel and lodging operations;
11. Forces shaping the hotel business;
12. Competition in the lodging business;
13. Tourism: Front and center;
14. Destinations: Tourism generators;
15. Management: A new way of thinking;
16. Planning in hospitality management;
17. Organizing in hospitality management;
18. Staffing: human resources management in hospitality management;
19. Control in hospitality management;
20. Leadership and directing in hospitality management;
21. The role of service in the hospitality industry.