IT SERVICES (4 Credits)

Learning Outcomes:

On successful completion of this course, students will be able to: Applying IT Services as key Corporate Strategies; Understand on how Information Technology could be used as Services Offering; Capable to build a framework on how Information Technology could differentiate in Challenging Business Environment; Applying IT Services in any level of Organizations as key Innovators; Evaluate a case studies/literature review, solution as a professional practitioner and a creative thinker in the Enterprise IT Services.

Topics:

1. IT Services as part Of Corporate Strategy;
2. Organizing for System Management;
3. Availability;
4. Performance & Tuning;
5. Problem & Change Management;
6. Storage Management;
7. Network Management;
8. Configuration and Asset Management;
9. Security management;
10. Integrating System Management Process.