HUMAN RESOURCE MANAGEMENT FOR TOURISM AND SERVICE SECTOR (2 Credits)

Learning Outcomes:

On successful completion of this course, student will be able to: Identify the importance of tourism and Hospitality as an employment sector; Explain recruitment and selection procedures; Apply the range of models/theories concerned with human resource management (HRM) and how these might be applied to the Tourism and hospitality sector; Analyze critical issues in tourism human resources.

Topic:

1. Human Resources Management for the hospitality and tourism industry: An introduction;
2. International Human Resources Management;
3. Organizational culture;
4. Labour market;
5. Recruitment and selection;
6. Equal opportunities and managing diversity;
7. Training and development;
8. Performance management and performance appraisal;
9. Field Trip / Reward strategies in the tourism and hospitality industry;
10. Employee relations, involvement and participation;
11. Welfare, health and safety;
12. Grievance and disciplinary procedures;
13. Concluding comments.