OPERATIONS MANAGEMENT (3 SCU)

Learning Outcomes:

Upon successful completion of this course, students are expected to: apply a systematic approach and integrative thinking in making operational decisions; analyze the impact of global and local market issues to operation; apply techniques to improve efficiency and effectiveness of operation system to support a firm performance; and analyze the role of information technology in improving operations system performance.

Topics:

Operations Management is defined as the design, operation, and improvement of the systems that create and deliver the firm’s primary products and services. Most business student will either work in the operations area of a business or with people in the operations function during their careers, thus it is vital for them to have a basic understanding of how to design, operate, improve the operations system, and also how the operations system interacts with another system in a firm. This course will see how different business strategies require different business processes, and how different operational capabilities allow and support different strategies to gain competitive advantage. A process view of operations will be used to analyze different key operational dimensions such as capacity management, flow (cycle) time management, supply chain management, inventory control and quality management. This course will also explore recent developments such as lean manufacturing and Information technology related to operation activities.