People Innovation Excellence
 

IT Services

Learning Outcomes

On successful completion of this Course, students will be able to: Applying IT Services as key Corporate Strategies; Understand on how Information Technology could be used as Services Offering; Capable to build a framework on how Information Technology could differentiate in Challenging Business Environment; Applying IT Services in any level of Organizations as key Innovators.

Topics

  1. IT Services as part Of Corporate Strategy
  2. Organizing for System Management
  3. Availability
  4. Performance & Tuning
  5. Problem & Change Management
  6. Storage Management
  7. Network Management
  8. Configuration Management
  9. Capacity Planning
  10. Strategy Management
  11. Facility Management
  12. Integrating System Management Process

 


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