ROOMS DIVISION MANAGEMENT (4 Credits)

Learning Outcomes:

On successful completion of this course, students will be able to: Define the Essentials of Room Division Management; Examine the two basic management functions of Rooms Division: Front Office and Housekeeping Operations; Analyze the Room Division Basic Skill Operation and Management.

Topics:

1. Introduction to Room Division Management;
2. Typical Job Responsibilities of Department Managers;
3. Function and Staffing the Front Office;
4. Effective Interdepartemental Communications;
5. Property Management System;
6. Reservation System;
7. Guest Registration;
8. Maintaining Guest Loyality;
9. Guest Checkout;
10. The Night Auditor;
11. Promoting In-House Sales;
12. Managing Hospitality;
13. Security;
14. The Executive Housekeeper as Department Head;
15. Management Concept and Responsibilities;
16. Organization of the Housekeeping Department;
17. Areas of Housekeeping Responsibility;
18. Management of of Inventory and Equipment;
19. Furnitures, Fixtures and Equipment;
20. Laundry Room Management;
21. Recruiting, Selecting, Hiring;
22. Employee Evaluation and Compensation;
23. Safety and Security in Housekeeping;
24. The Risk of Infectious Disease;
25. Water and Electricity Conservation;
26. Evironmental Concerns