ROOMS DIVISION OPERATIONS INTRODUCTION (2/2 Credits)

Learning Outcomes:

On successful completion of this course, student will be able to: Define Graduate will be able to define Front Office, Housekeeping and Laundry Department in Hotel Operations; Explain Graduate will be able to explain all of Front Office, Housekeeping and Laundry Sections in Hotel Operations with their duties and responsibilities;  Practice Graduate will be able to practice and apply the basic activities and also standard operation procedures in Front Office, Housekeeping and Laundry.

Topics:

1. Introduction to front office department;
2. Reservation section;
3. Check-in system and procedures;
4. Check-out system and procedures;
5. Introduction to laundry department;
6. Machine, equipments, detergent and chemicals;
7. Basic laundry operational system;
8. Linen and uniform section;
9. Introduction to housekeeping department;
10. Public area section;
11. Area of housekeeping responsibilities;
12. Guest room section;
13. Room classification and facilities.