On successful completion of this course, student will be able to: Explain foundational concepts of service science and type of service system; Summarise concept of operant resources are the fundamental source of competitive advantage; Explain customer-centered design concepts of service organization; Explain concept of a service-centered view is inherently customer oriented and relational; Differentiate value concepts offered by service with value offered by manufacturing company; Demonstrate critical problem-solving skills and thinking skills on service system setting
- Service Enterprise;
- Service Design;
- Service Operation;
- Customer Service and Service Quality;
- Innovation in Service Systems.
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