People Innovation Excellence


Learning Outcomes:

On successful completion of this course, student will be able to: Explain the principle of management of quality and quality management system ISO 9000:2008, Use statistical process control technique, Describe TQM concept and seven tools in process improvement, Analyze an organization’s process in order to improve quality through quality management, Explain the implementation of TQM, Analyze process, solve the problem, and make the decision.


  1. Introduction to TQM (Total Quality Management);
  2. Quality Culture;
  3. Strategic Management: Planning and Execution;
  4. Customer Focus; Overview for Total Quality Tools;
  5. Problem Solving and Decision Making;
  6. Statistical Process Control;
  7. Benchmarking; Continuous Improvement;
  8. The Kaizen Approach;
  9. Quality Function Deployment (QFD);
  10. Quality Management System ISO 9000:2008

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