SERVICE ENGINEERING (4 Credits)

Learning Outcomes:

On successful completion of this Course, students will be able to: Explain the service design and operations in the industrial service engineering problems; Apply the tools and techniques for measuring of service quality; Solve the industrial service engineering problems.

Topics:

1. Introduction to service engineering;
2. Service design;
3. Service Operations;
4. Service strategy;
5. New service development;
6. Technology in services;
7. Service quality;
8. Supporting facility and location;
9. Managing Capacity and Demand;
10. Managing Facilitating Goods;
11. Globalization of Services.