People Innovation Excellence

SERVICE ENGINEERING (3 Credits)

Learning Outcomes:

Upon completion of the course, students will be able to: Explain the role of service in economy, its nature and service strategy concept; Describe productivity and performance measurement concepts in service industry; Summaries service enterprise concepts-design; Apply facility location technique on given situation; Use a variety of forecasting techniques; Apply managing service operation concepts on given situation.

Topics:

  1. Understanding Services;
  2. Operation and Productivity of Service;
  3. Designing the service enterprise;
  4. Service facility location;
  5. Forecasting Demand for Services;
  6. Managing Capacity and Demand;
  7. Managing Waiting Lines;
  8. Capacity Planning and Queuing Models;
  9. Managing Facilitating Goods;
  10. Service Supply Relationship.

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