SERVICE ENGINEERING (4 Credits)
Learning Outcomes:
On successful completion of this Course, students will be able to: Explain the service design and operations in the industrial service engineering problems; Apply the tools and techniques for measuring of service quality; Solve the industrial service engineering problems.
Topics:
- Introduction to service engineering;
- Service design;
- Service Operations;
- Service strategy;
- New service development;
- Technology in services;
- Service quality;
- Supporting facility and location;
- Managing Capacity and Demand;
- Managing Facilitating Goods;
- Globalization of Services.
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