People Innovation Excellence

SERVICE ENGINEERING (4 Credits)

Learning Outcomes:

On successful completion of this Course, students will be able to: Explain the service design and operations in the industrial service engineering problems; Apply the tools and techniques for measuring of service quality; Solve the industrial service engineering problems.

Topics:

  1. Introduction to service engineering;
  2. Service design;
  3. Service Operations;
  4. Service strategy;
  5. New service development;
  6. Technology in services;
  7. Service quality;
  8. Supporting facility and location;
  9. Managing Capacity and Demand;
  10. Managing Facilitating Goods;
  11. Globalization of Services.

Published at : Updated

Periksa Browser Anda

Check Your Browser

Situs ini tidak lagi mendukung penggunaan browser dengan teknologi tertinggal.

Apabila Anda melihat pesan ini, berarti Anda masih menggunakan browser Internet Explorer seri 8 / 7 / 6 / ...

Sebagai informasi, browser yang anda gunakan ini tidaklah aman dan tidak dapat menampilkan teknologi CSS terakhir yang dapat membuat sebuah situs tampil lebih baik. Bahkan Microsoft sebagai pembuatnya, telah merekomendasikan agar menggunakan browser yang lebih modern.

Untuk tampilan yang lebih baik, gunakan salah satu browser berikut. Download dan Install, seluruhnya gratis untuk digunakan.

We're Moving Forward.

This Site Is No Longer Supporting Out-of Date Browser.

If you are viewing this message, it means that you are currently using Internet Explorer 8 / 7 / 6 / below to access this site. FYI, it is unsafe and unable to render the latest CSS improvements. Even Microsoft, its creator, wants you to install more modern browser.

Best viewed with one of these browser instead. It is totally free.

  1. Google Chrome
  2. Mozilla Firefox
  3. Opera
  4. Internet Explorer 9
Close