INTRODUCTION TO HOTEL OPERATION SERVICE (2 Credits)

Learning Outcomes:

On successful completion of this course, student will be able to: Underline the different opportunities within the Hotel Operation Services industry; Recognize the type of establishment in Hotel Operation Service; illustrate an understanding about Hotel Operation and Service; analyze the current and future trends on the Hotel Operation and Service industry.

Topics:

1. Introduction to Restaurant Industry
2. Restaurants and In Room Dining
3. Bar Knowledge
4. Introduction to Front Office Department
5. Reservation Section
6. Guest Relation Officer and Butler Service
7. Relation between Front Office department and Housekeeping Department
8. Introduction to Housekeeping Department
9. Areas of HK responsibilities
10. Room classification and facilities
11. Guest Room section
12. Introduction to Laundry
13. Understanding The Back Office