People Innovation Excellence

CONSUMER BEHAVIOR IN HOSPITALITY (2 Credits)

Learning Outcomes:

On successful completion of this course, student will be able to: interpret the purchase decision making process towards marketing activities in hospitality; classify various consumer’s segmentation in hospitality and tourism market; discover the applied side of hospitality consumer behaviour to complement the company’s marketing mix.

Topics:

  1. Consumer Behaviour Concept
  2. Purchase Decision- Making Process
  3. Consumer Segmentation
  4. The Marketing Mix and Consumer Behaviour
  5. Consumer Behaviour Outcomes
  6. Consumer Behaviour Ethic

Published at : Updated

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