HOTEL FRONT OFFICE MANAGEMENT (2/4 Credits)

Learning Outcomes:

On successful completion of this course, student will be able to: Explain the knowledge of accommodation industry; Perform professional look and correct standard operation procedures of Front Office Operations; Analyze the demand forecast and yield management in accommodation industry.

Topics:

1. Introduction to Lodging Industry
2. Delivering Service & Being Professional
3. Managing Guest Reservation-1
4. Managing Guest Reservation-2
5. Reception-1
6. Reception-2
7. Reception-3
8. Guest Relation & Handling Complaint
9. Night Audit
10. Revenue Management-1
11. Revenue Management-2
12. Selling in Lodging Operations
13. Security Awareness
14. Managing Reservation-1
15. Delivering Service & Being Professional-1
16. Delivering Service & Being Professional-2
17. Property Management System
18. Managing Guest Reservation
19. Reception-1
20. Reception-2
21. Reception-3
22. Reception-4
23. Night Audit
24. Reception-5
25. Guest Relation Officer
26. Guest Relation Officer &Handling Complaint
27. Integrated Front Office Operation
28. Reception-1
29. Reception-3
30. Revenue Management-1
31. Revenue Management-2
32. Selling in Lodging Operation