FRONT OFFICE OPERATION (4 SCU)

Learning Outcomes:

On successful completion of this course, students will be able to: explain the knowledge related to Front Office Department.; demonstrate the correct and professional standard operation procedures in Uniform of Services and Phone Operator; demonstrate the correct and professional standard operation procedures in Reservation; perform the correct and professional standard operation procedures in Reception.

Topics:

1. Introduction to Front Office Class;
2. Hotel Structure Organization;
3. Uniform of Service;
4. Phone Operator;
5. Reservation -1;
6. Reservation -2;
7. Reservation -3;
8. Reception-1;
9. Reception-2;
10. Reception-3;
11. Reception-4;
12. Reception-5;
13. Reception-6.