DIGITAL DASHBOARD AND PERFORMANCE MANAGEMENT & MEASUREMENT (2/2 Credits)

Learning Outcomes:

After completing this course, students will be able to: know the framework and context for understanding performance dashboards; The type of performance dashboards and major characteristics of each in details.

Topics:

1. The landscape for performance dashboard: What are performance dashboard?; The context for performance dashboard; Assessing your organizational readiness; Assessing your technical readiness; How to align business and IT;
2. Performance dashboard in action:Types of performance dashboard; Operational dashboard in action; Tactical dashboard in action; Strategic dashboard in action;
3. Critical success factor: Tips from the trenches; How to launch, manage and sustain the project; How to create effective performance metrics; How to design effective dashboard display; How to architect a performance dashboard; How to deploy and integrate dashboard; How to ensure Adoption and drive positive change.