BUSINESS PROCESS MANAGEMENT (4 Credits)

Learning Outcomes:

On successful completion of this course, students will be able to: Explain concept of business process management and architecture; Analyze business process reengineering for development and implementation; Propose a new business process and make analysis; Create necessary diagram as the result of the updated Business Process.

Topics:

1. Introduction/Overview of Business Process Management;
2. Improve Business Process;
3. Who should be involved in BPM;
4. Critical Success Factor;
5. The Development of BPR;
6. Framework overview and Guidelines on How to Use the Framework;
7. Foundations Phase;
8. Enablement Phase;
9. Launch Pad Phase;
10. Understand Phase;
11. Innovate Phase;
12. People and Develop Phase;
13. Implement Phase;
14. Realize Value Phase;
15. Sustainable Performance Phase.