People Innovation Excellence


Learning Outcomes:

On successful completion of this course, students will be able to: Explain concept of business process management and architecture; Analyze business process reengineering for development and implementation; Propose a new business process and make analysis; Create necessary diagram as the result of the updated Business Process.


  1. Introduction/Overview of Business Process Management;
  2. Improve Business Process;
  3. Who should be involved in BPM;
  4. Critical Success Factor;
  5. The Development of BPR;
  6. Framework overview and Guidelines on How to Use the Framework;
  7. Foundations Phase;
  8. Enablement Phase;
  9. Launch Pad Phase;
  10. Understand Phase;
  11. Innovate Phase;
  12. People and Develop Phase;
  13. Implement Phase;
  14. Realize Value Phase;
  15. Sustainable Performance Phase.


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