KNOWLEDGE MANAGEMENT (4 Credits)

Learning Outcomes:

On successful completion of this course, students will be able to: explain KM concepts and the need to implement it in the organization; classify various KM processes and models with relevant examples; analyze how individual, group, and organizational knowledge is captured, shared and found in the organization; examine the organizational culture with knowledge management; identify some of the key tools and techniques used in knowledge management applications; propose the major elements of KM strategy and tools for KM evaluation.

Topics:

1. Introduction to Knowledge Management;
2. Knowledge Management Processes;
3. Knowledge Management Models;
4. Knowledge Capture and Codification;
5. Case Study 1;
6. Knowledge Sharing;
7. Finding Knowledge;
8. Organizational Culture;
9. Organizational Learning & Organizational Memory;
10. Knowledge Management Tools;
11. Knowledge Management Strategy and Planning;
12. Evaluating Knowledge Management & Knowledge Management Team;
13. Knowledge Continuity Management & Future Challenges for Knowledge.