CURRENT ISSUE IN SERVICE BUSINESS AND TECHNOLOGY (2 SCU)

Learning Outcomes:

On successful completion of this course, students will be able to: Explain current issues and trends in business; Apply management theories and relevant technologies to solve business problems; Understand the application of ERP in business world.

Topics:

1. Riding the wave of Transformation;
2. Business Driven Technology;
3. Data Technology;
4. Enabling Organization;
5. Enabling SCM;
6. CRM;
7. Integrating the Organization : ERP;
8. Key Sectors (part 1);
9. Key Sectors (Part 2);
10. Rethinking what businesses offer;
11. Rethinking how Businesses are Run (part 1);
12. Rethinking how Businesses are Run (part 2);
13. Where to go from here?.