BUSINESS PROCESS MEASUREMENT AND METRICS (4/2 Credits)

Learning Outcomes:

After completing this course, students will be able to: developing the process inventory; drawing and verifying the process map; applying improvement techniques, creating and testing internal controls, tools, and metrics.

Topics:

1. Develop the Process Inventory;
2. Establish the Foundation;
3. Draw the Process Map;
4. Estimate Time and Cost;
5. Verify the Process Map;
6. Apply Improvement Techniques;
7. Create Internal Control, Tools and Metrics;
8. Test and Rework;
9. Implement the Change;
10. Drive Continuous Improvement;
11. The Process Inventory;
12. Process Prioritization (Developing Criteria, Scale, Applying Weighting).