People Innovation Excellence


Learning Outcomes:

Upon successful completion of this course, students are expected to: identify operational business problems/issues; assess a systematic approach and integrative thinking in making operational decisions; analyze the impact of global and local market issues on operations; propose techniques to improve efficiency and effectiveness of operation systems to support a firm’s performance; analyze the role of information technology in improving operations system performance; and propose operational business solutions based on ethical analysis both in the local and international contexts.


Operations management is defined as the design, operation, and improvement of the systems that create and deliver the firm’s primary products and services. Most business students will either work in the operations area of a business or with people in the operations function during their careers; thus it is vital for them to have a basic understanding of how to design, operate, and improve the operations system, and also how the operations system interacts with other systems in a firm. This course will see how different business strategies require different business processes, and how different operational capabilities allow and support different strategies to gain competitive advantage.

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