COMMUNICATION AUDIT (2 Credits)

Learning Outcomes:

On successful completion of this course, student will be able to: LO1 – explain the significance of communication audit for organization success and the overall organization performance; LO2 – explain communication audit approaches to assess and improve communication process; LO3 – apply communication audit approaches to assess and improve communication process.

Topics:

1. Communication and organizational success;
2. Auditing communication to maximize performance;
3. Risk Management;
4. Business Processes and Risks;
5. Risk of Fraud and Illegal Acts;
6. The questionnaire approach;
7. The interview approach;
8. The focus group approach;
9. Data collection log-sheet methods;
10. Communication network analysis;
11. Auditing professional practice;
12. Auditing electronic communication;
13. Crafting the audit report.