COMMUNICATION AUDIT (2 Credits)

Learning Outcomes:

On successful completion of this course, student will be able to:

1. Explain the significance of communication audit for organization success and the overall organization performance
2. Explain communication audit approaches to assess and improve communication process
3. Apply communication audit approaches to assess and improve communication process

Topics :

1. Communication and organizational success
2. Auditing communication to maximize performance
3. Determing the Communication Audit Procedure
4. Need Assessment in Corporation/ Organization
5. The questionnaire approach
6. The interview approach
7. The focus group approach
8. Data collection log-sheet methods
9. Communication network analysis
10. Auditing professional practice
11. Auditing electronic communication
12. Crafting the Communication Audit Report
13. Communicating The Communication Audit Report