Human Interaction in Service Systems
Learning Outcomes :
On successful completion of this course, student will be able to: Explain foundational concepts of service science and type of service system; Summarise concept of operant resources are the fundamental source of competitive advantage; Explain customer-centered design concepts of service organization; Explain concept of a service-centered view is inherently customer oriented and relational; Differentiate value concepts offered by service with value offered by manufacturing company; Demonstrate critical problem-solving skills and thinking skills on service system setting
Topics :
- Introduction
- Service Enterprise
- Service Design
- Service Operation
- Customer Service and Service Quality
- Innovation in Service Systems
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