SERVICE DESIGN (4 Credits)
Learning Outcomes:
On successful completion of this course, students will be able to: explain the definition of service design and its relation to principles of service design thinking; apply methods and tools of service design as a kind of toolkit in iterative design process; design innovative service blueprint that make them more useful, usable, desirable for clients and efficient as well as effective for organisations.
Topics:
- Defining Service Design;
- Service Designers;
- How Does Service Design Work;
- Service Design Methods & Tools I;
- Service Design Methods & Tools II.
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