Knowledge Management Systems

Learning Outcomes

On successful completion of this course, students will be able to: Use all knowledge framework and a clear language for knowledge management concepts, Describe how valuable individual, group and organizational knowledge is managed throughout the knowledge management cycle, Explain different knowledge type and how they are addressed by knowledge management, Describe the major roles and responsibilities in knowledge management implementations, Identify some of the key tools and techniques used in knowledge management applications, Evaluate major KM issues such as ethics, knowledge ownership vs. authorship, copyright, intellectual property, and knowledge sharing incentives.

Topics

1. Introduction to Knowledge Management in Theory and Practice
2. The Knowledge Management Cycle
3. Knowledge Management Models
4. Knowledge Capture and Codification
5. Knowledge Sharing and Communities of Practice
6. Knowledge Application
7. Case Study 1
8. The Role of Organizational Culture
9. Case Study 2
10. Knowledge Management Tools
11. KM Strategy and Metrics
12. The KM Team
13. Future Challenges for KM.