Business Communications
Learning Outcomes :
On successful completion of this course, student will be able to: Define the characteristics, concepts and practices of verbal and non verbal business communications; Identify cultural communicative contexts and appropriate responses expected to produce in certain contexts and situations; Construct proper written responses on business correspondence’s cases; Examine acceptable verbal business communication in any given business settings; Evaluate examples and practices in verbal and written business communication.
Topics :
- Effective and ethical communication at work
- Professionalism
- Tteam meeting, non verbal communication and listening
- Intercultural communication at work
- Planning business messages
- Report and Research Basics
- Organizing and Writing Business Messages
- Positive and Negative Messages
- Electronic Messages and Digital Media
- Revising Business Messages
- Persuasive and Sales Messages; Informal Business Report
- Proposal, Formal Reports, and Business Plans
- Business Presentations
- Job search: resumes and cover letter
- Interviewing and following up
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