People Innovation Excellence

Business Communications

Learning Outcomes :

On successful completion of this course, student will be able to: Define the characteristics, concepts and practices of verbal and non verbal business communications; Identify cultural communicative contexts and appropriate responses expected to produce in certain contexts and situations; Construct proper written responses on business correspondence’s cases; Examine acceptable verbal business communication in any given business settings; Evaluate examples and practices in verbal and written business communication.

Topics :

  1. Effective and ethical communication at work
  2. Professionalism
  3. Tteam meeting, non verbal communication and listening
  4. Intercultural communication at work
  5. Planning business messages
  6. Report and Research Basics
  7. Organizing and Writing Business Messages
  8. Positive and Negative Messages
  9. Electronic Messages and Digital Media
  10. Revising Business Messages
  11. Persuasive and Sales Messages; Informal Business Report
  12. Proposal, Formal Reports, and Business Plans
  13. Business Presentations
  14. Job search: resumes and cover letter
  15. Interviewing and following up

 


Published at : Updated

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