English for Specific Purposes: Hospitality and Service Industries

Learning Outcomes:

On successful completion of this Course, students will be able to: Recognize the commonly used English expression in hospitality and service industries; Practice the commonly used English expressions in appropriate contexts; Apply the use of English for Hospitality and Service Industries in their real life

Topics :

1. Before checking in: English for reservation and accommodation

2. Checking in: English for dealing with arriving, welcoming, registering, escorting

3. English for orienting a guest and dealing with a dissatisfied quest

4. Hotel Services: English for offering helps

5. English for dealing with a guest’s experience

6. English for guest service

7. English and housekeeping

8. In a Restaurant: English for assisting a quest in a restaurant

9. English for taking order, payment, request, etc.

10. English for concierge services

11. English for dealing with problems

12. Checking out: The guest’s experience

13. Review