Organizational Behavior

Learning Outcomes

Upon successful completion of this course, students are expected to be able to: Analyze the functions of organizational behavior in assisting the managers to see the value of workforce diversity, as well as to improve quality, productivity and the overall performance of the organization; Explain behavioral impacts on the effectiveness of hospitality organizations at the personal, group and organizational levels; Explain the importance of effective relationship with co-workers, managers, subordinates, clients and customers; Evaluate the key concepts of organizational behavior: the individual behavior, group behavior and organization system.

Topics

This course provides a basic understanding on how people and organizations function. It focuses on the impact of individuals, groups, and structure has on behavior within an organization, especially a hospitality organization. The course begins with the introduction to Organizational Behavior Essentials, followed by a section on the individuals and the organization and the key management tasks. The course aims to teach how hospitality organizations can improve their overall performance by improving communication, building the perfect teams and groups, creating great problem solving and decision-making methods, setting the right goals, and making sure the management functions effectively, especially in dealing with internal issues within the organization.