FRONT OFFICE OPERATION (4 Credits)

Learning Outcomes:

On successful completion of this course, student will be able to: explain the room occupancy; demonstrate the correct and professional standard operation procedures in daily Front Office Operations; operate the Property Management System (Opera) correctly.

Topics:

1. Managing Guest Reservation-2;
2. Reception-1;
3. Reception-4;
4. Reception-2;
5. Reception-3;
6. Reception-5;
7. Uniform of Service;
8. Managing Guest Reservation-1;
9. Managing Guest Reservation-3;
10. Reception-6;
11. Reception-7;
12. Reception-8;
13. Introduction to Room Occupancy.