SERVICE MANAGEMENT (4 Credits)
Learning Outcomes:
On successful completion of this course, student will be able to: Analyze the importance of service management as a business value; Classify factors influencing service management in industries; Identify common mechanism of management in all types of service.
Topics:
- The role of services in an economy
- The nature of services
- Services strategy
- New service development
- The service encounters
- Service quality
- The supporting facility
- Service quality
- The supporting facility
- Forecasting service demand
- Managing capacity and demand
- Managing waiting lines
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