HOTEL OPERATIONS SUPERVISORY (4 Credits)

Learning Outcomes:

On successful completion of this course, students will be able to: LO1 – Identify the supervisor’s role in decision making, problem solving, and delegation of duties; LO2 – Examine practices of technical, human, and conceptual skills used by hospitality supervisors; LO3 – Analyze techniques for effective communication, motivation and leadership as supervisory management tools in hospitality industry.

Topics:

1. Sourcing, Compensation, and Benefits 4;
2. Maintaining High Performance 4;
3. Performance Leadership 4;
4. Performance Leadership 6;
5. Human Resources Planning, Job Analysis, Job Description, and Organizing 1;
6. Sourcing, Compensation, and Benefits 1;
7. Maintaining High Performance 2;
8. Leading Human Resources 2;
9. Human Resources Leadership 4;
10. Performance Leadership 2;
11. Equal Opportunity Laws and Diversity 1;
12. Performance Leadership 5;
13. Human Resources Leadership 3;
14. Sourcing, Compensation, and Benefits 3;
15. Human Resources Leadership 1;
16. Maintaining High Performance 3;
17. Leading Human Resources 1;
18. Performance Leadership 3;
19. Performance Leadership 1;
20. Maintaining High Performance 1;
21. Human Resources Planning, Job Analysis, Job Description, and Organizing 2;
22. Equal Opportunity Laws and Diversity 2;
23. Sourcing, Compensation, and Benefits 2;
24. Human Resources Leadership 2;
25. Performance Leadership 8;
26. Performance Leadership 7.