FRONT OFFICE MANAGEMENT (2 SCU)

Learning Outcomes:

On successful completion of this course, students will be able to: illustrate the knowledges possessed by the Front Office Manager; interpret the room occupancy, room revenue and room forecast; demonstrate advanced skills in Front Office Operation as Concierge and Guest Relation Officer; perform the Group handling and guest complaint handling.

Topics:

1. Front Office Head of Department’s Duty-1;
2. Front Office Head of Department’s Duty-2;
3. Front Office Head of Department’s Duty-3;
4. Front Office Head of Department’s Duty-4;
5. VIP GUEST;
6. Night Audit;
7. Technologies used in Hotel &Front Office Department;
8. Handling Complaint-1;
9. Handling Complaint-2;
10. Managing Front Office Operational;
11. Group Handling-1;
12. Group Handling-2;
13. Group Handling-3.