FRONT OFFICE MANAGEMENT (4 CREDITS)

Learning Outcomes :

On successful completion of this course, student will be able to: LO1 – Operate the daily operations of the Front Office.; LO2 – perform the process of check-in and check-out for credit card payments for travel agencies and corporate clients.; LO3 – solve the guest complaints effectively.; LO4 – calculate guest billing with credit card payment, billing for travel agents’ and corporate clients’.

Topics :

1.  Operating Front Office Operation (Lost & Found, Handle Guest Request);
2. Operating Front Office Operation (VIP arrival, VIP in-house and Check out VIP);
3. Procedures to address Guest Complaint;
4. Solving Guest Complaint;
5. Perform Check-in Procedures : Walk-in Guest, Credit Card Payment;
6. Perform Check-Out Procedures : Credit Card Payment and Calculate the billing;
7. Implementation of Technology in Front Office;
8. Perform Check-in Procedures for Guests Booked Through Travel Agent;
9. Perform Check-Out Procedures for Guests Booked Through Travel Agent and Calulate the Billing;
10. Perform Check-in Procedures for Guests Booked Through Company;
11. Perform Check-Out Procedures for Guests Booked Through Company and Calculate the billing.