HOUSEKEEPING MANAGEMENT (4 CREDITS)
Learning Outcomes:
On successful completion of this course, students will be able to: LO1 – Practice the preparation of room facilities & room amenities; LO2 – Practice the supervisory task; LO3 – analyze the daily Housekeeping Operation.
Topics:
- Room Set-Up 1;
- Room Set-Up 2;
- Handle guest request by Order Taker;
- Handling Lost & Found;
- How to release the room;
- Prepare the room for VIP;
- Scheduling;
- Inventory;
- Butler;
- Handling Complaint;
- Managing Housekeeping Operation-1;
- Managing Housekeeping Operation-2;
- Housekeeping Operation-3.
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