HOTEL SUPERVISORY (4 CREDITS)

Learning Outcomes:

On successful completion of this course, students will be able to: LO1 – Identify the supervisor’s role in decision making, problem solving, and delegation of duties; LO2 – Examine practices of technical, human, and conceptual skills used by hospitality supervisors; LO3 – Analyze techniques for effective communication, motivation and leadership as supervisory management tools in hospitality industry.

Topics:

1. Leading Human Resources;
2. Equal Opportunity Laws and Diversity;
3. Human Resources Planning, Job Analysis, Job Description, and Organizing;
4. Sourcing, Compensation, and Benefits;
5. Performance Leadership;
6. Maintaining High Performance;
7. Human Resources Leadership.