HOSPITALITY BUSINESS MANAGEMENT (4 CREDITS)

Learning Outcomes:

On successful completion of this course, students will be able to: LO1 – Understand the key concepts and principles of Hospitality Management in Business; LO2 – analyze the lodging industry trends, and its various segments, products and brands; LO3 – Examine the tools and services to potray the management function as active force for solving problems in hospitality organizations.

Topics:

1. The Hospitality Industry and You;
2. Forces Affecting Growth and Change in The Hospitality Industry;
3. The Restaurant Business;
4. Competitive Forces in Food Service;
5. Lodging_Meeting The Guest Needs;
6. Hotel and Lodging Operations;
7. Forces Shaping The Hotel Business;
8. Competition in The Lodging Business;
9. Management_A New Way of Thinking;
10. Planning in Hospitality Management;
11. Organizing in Hospitality Management;
12. Control in Hospitality Management;
13. The Role of Service in The Hospitality Industry.