People Innovation Excellence

QUALITY ASSURANCE & TOTAL QUALITY MANAGEMENT (4 Credits)

Learning Outcomes:

On successful completion of this Course, students will be able to: Demonstrate the fundamental concepts of statistical process control, total quality management, six sigma and the application of these concepts, philosophies, and strategies to issues arising in government and industry; Enhance the student’s understanding of the complexities of statistical analysis and control-chart interpretation and their work-place application; Have skills in diagnosing and analyzing problems causing variation in manufacturing and service industry processes; Evaluate widely-used quality analysis tools and techniques. Create an awareness of the quality management problem-solving techniques currently in use; Apply and aware of modern and advance Quality management and Performance Excellence Model that will guide and measure the improvement of overall organizational performance.

Topics:

  1. Introduction
  2. Total Quality Management
  3. Quality Improvement Techniques
  4. Statistical Concepts & Matrices
  5. Control Charts & Process Capability
  6. Other Variable Control Charts & Process Capability
  7. Fundamentals of Probability
  8. Reliability
  9. Quality Costs
  10. Advanced Topics
  11. Leadership for Performance Excellence
  12. Integrated Quality for Performance Excellence
  13. Advanced Topics
  14. Strategic Planning for Performance Excellence
  15. Customer and Market Focus for PE
  16. Measurement, Analysis, and Knowledge Management for PE

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