ENTERPRISE SYSTEMS (4 SCU)

Learning Outcomes

Upon successful completion of this course, students are expected to be able to: explain the enterprise architecture frameworks and principles in data/information architecture designs; explain and apply effective technology in data/information system administration; explain the benefits and risks of service oriented architecture; explain and apply enterprise architecture model to support business strategy; apply appropriate enterprise architecture approaches and processes for different organizations; apply appropriate enterprise system interaction with stakeholders; mastery of service strategy, service design, service transition and service operation; create recommendations for continual service improvement; and create IT governance within the company.

Topics

This course is designed to introduce service-oriented architecture, enterprise architecture frameworks, systems integration, enterprise resource software, monitoring and metrics for infrastructure and business processes, green computing, virtualization of storage and systems, the role of open- source software, business continuity, total cost of ownership and return on investment, audit and compliance, system administration, as well as IT control and management frameworks. In this course, students will also master the IT service and architecture framework, focusing on the ITIL Foundation. After they master the foundation, students can create recommendations to improve service in the company as well as create IT governance that suits the latest management needs.

Prerequisite (s): Information systems concept