CLIENT RELATIONSHIP MANAGEMENT (3 SCU)

Learning Outcomes :

Upon successful completion of this course, students are expected to be able to understand and practice five basic concepts that serve as a foundation for the IT consulting process ; understand the IT consulting framework. ; identify the crucial factors in each of the processes in the IT consulting framework ; understand and develop superior consulting skills.

Topics :

This course is designed to provide advanced project management students with additional, specific topics required to manage client relationships, specifically aimed at consulting relationships. Topics covered include managing client expectations, typical contractual concerns, and unique characteristics of managing a teamwork environment in the context of client/consulting relationship.
Pre-requisite : Project Management 301 or Project Management