Introduction to Business Process Modeling

Learning Outcomes

This course provide design of business processes from a broad quantitative modeling perspective; Multitude of analytical tools that can be used to model, analyze, understand and ultimately, to design business processes.

Topics

1. Introduction to Business Process Design
2. Process Management and Process Oriented Improvement Programs
3. A Simulation Based Methodology for Designing Business Processes
4. Basic Tools for Process Design
5. Managing Process Flows
6. Introduction to Queuing and Simulation
7. Introduction to Extend
8. Modeling and Simulating Business Processes
9. Input and Output Data Analysis
10. Optimizing Business Process Performance
11. Process Benchmarking with Data Envelopment Analysis.