Business Process Measurement and Metrics

Learning Outcomes

After completing this course, students will be able to : developing  the process inventory; drawing and verifying the process map; applying improvement techniques, creating and testing internal controls, tools, and metrics

Topics

1. Develop the Process Inventory
2. Establish the Foundation
3. Draw the Process Map
4. Estimate Time and Cost
5. Verify the Process Map
6. Apply Improvement Techniques
7. Create Internal Control, Tools and Metrics
8. Test and Rework
9. Implement the Change
10. Drive Continuous Improvement
11. The Process Inventory
12. Process Prioritization (Developing Criteria, Scale, Applying Weighting)