Knowledge Management

Learning Outcomes:

On successful completion of this course, students will be able to: Use a framework and a clear language for knowledge management concepts; Describe how valuable individual, group and organizational knowledge is managed throughout the knowledge management cycle; Explain different knowledge type and how they are addressed by knowledge management; Describe the major roles and responsibilities in knowledge management implementations; Identify some of the key tools and techniques used in knowledge management applications; Evaluate major KM issues such as ethics, knowledge ownership vs. authorship, copyright, intellectual property, and knowledge sharing incentives .

Topics:

1. Introduction to Knowledge Management
2. The Knowledge Management Cycle
3. The Knowledge Management Models
4. Knowledge Capture and Codification
5. Case Study 1
6. Knowledge Sharing and Communities of Practice
7. Knowledge Application
8. The Role of Organizational Culture
9. Case Study 2
10. Knowledge Management Tools
11. KM Strategy and The Value of KM
12. Organizational Learning, Organizational Memory, and the KM Team
13. The Future Challenges for KM