ROOMS DIVISION OPERATIONS & MANAGEMENT (T/P) (4 SCU)

Learning Outcomes:

Upon successful completion of this course, students are expected to be able to explain principles of management and operational functions of the rooms division area of typical lodging facilities, use appropriate principles of front office and housekeeping management to solve common problems in the area, identify and explain current issues influencing front office and housekeeping operations and management, use both manual and computerized processes involved in front office operations, explain and apply the stages of the guest cycle as it relates to front office and basic skills of housekeeping operations, apply the simulation of guest cycle (such as reservation, check-in, check-out) activities and solve cases.

Topic:

This course prepares students for organizational and strategic management of rooms division department (Front Office and Housekeeping) within a hotel establishment. It covers skills and procedures necessary to cover the full guest cycle with regards to the rooms divisions department, as well as the managerial concepts concerning planning, staffing, organizing and managing rooms division department. It is divided into two aspects: front office and housekeeping. The Front Office unit deals with the skills and knowledge required by front desk personnel to handle room reservation, guest check-in, guest check-out, payment transaction, interpret demand forecast, and make yield management decision, in a commercial business establishment. The Housekeeping unit covers the key principles of management to budgeting, from staff scheduling to cleaning.
Prerequisite: None